Control Room Assistant
Salary: £10.96 per hour.
Shift Pattern: 4 on, 4 off, nights available
Main responsibilities:
- Incident management
- Communicating with colleagues and customers via telephone and email.
- Responding to CCTV activations
- Scheduling the shifts of Security Officers
- Monitoring the employee management system
- Responding to telephone and email queries in a timely manner
- Collate accurate reports on all events / incidents and provide these to the management team
Person Specification:
- Maintain an excellent standard of customer service
- Be computer literate with a good knowledge of Microsoft Office Programs
- Possess good time management skills
- Build relationships with key stakeholders
Essential:
- Ability to commute
- A valid SIA badge is essential (DS or SG)
Desirable
- A valid SIA CCTV Licence (can be acquired on a pay back scheme)
- Previous Control Centre experience
- Previous administration experience
- Previous experience in security industry
What you can expect from us:
- 28 days annual leave entitlement (Pro rata)
- Company Pension Scheme
- Free eyecare vouchers
- Cycle to work scheme
- Unlimited access to our online training platform
- Full company uniform provided
- Career Progression
About the role
The Control Centre Team is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.
The Control Centre operates as a 24-hour, 7 day per week operation and therefore, we are able to offer a flexible range of shift patterns in order to accommodate your needs.
About the Company
We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do.
We consistently strive to offer a working environment that makes our employee’s feel valued and motivated. Whilst offering competitive rates of pay, we also consider other factors, such as work/life balance, training and career opportunities.
We succeed because we employ people who share our Company’s Virtues and put People First, displaying Passion in everything they do and showing Humility when it counts the most.
If you meet the criteria above and are interested in working with Churchill Support Services, a leading security and facilities management organisation who are in the TOP 1% of ACS approved companies, then please apply today take the next step in your security career.
