25 / 08 / 2022

Communication Centre Assistant


Location: Chorley, Lancashire
Position: Communication Centre Assistant
Employment: Part Time
Salary: £10.04 per hour
Post Date: 25 / 08 / 2022

Working within our newly refurbished office based in the heart of Lancashire, our communicant centre is at the very core of our business. The Communication Centre team is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.

The Communication Centre operates as a 24-hour, 7 day per week operation and therefore, we are able to offer a flexible range of shift patterns in order to accommodate your needs.

Key responsibilities

  • Incident management
  • Communicating with colleagues and customers via telephone and email
  • Responding to CCTV activations
  • Scheduling the shifts of Security Officers
  • Monitoring the employee management system
  • Responding to telephone and email queries in a timely manner
  • Collate accurate reports on all events / incidents and provide these to the management team

Person Specification

  • Maintain an excellent standard of customer service
  • Be computer literate with a good knowledge of Microsoft Office Programs
  • Possess good time management skills
  • Build relationships with key stakeholders

Essential

  • A valid SIA license
  • Five year employment history
  • Proof of eligibility to work in the UK

Desirable

  • A valid SIA CCTV Licence
  • Previous control room experience
  • Previous administration experience
  • Previous experience in security industry

Benefits

  • Enrolment into NEST Pension
  • Cycle to work scheme
  • 28 days annual leave (pro rata)
  • On the job training
  • Opportunity for career development
  • Access to our online training platform offering over 70 accredited courses

 

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