Control Room Operative Chorley

Job description

Our Control Room is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.

The Control Centre operates as a 24-hour, 7 day per week operation and this position is available on a 4 on 4 off night shift pattern, operating between the hours of 19:00 – 07:00.

About the Company

We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do.

We consistently strive to offer a working environment that makes our employee’s feel valued and motivated. Whilst offering competitive rates of pay, we also consider other factors, such as work/life balance, training and career opportunities.

We succeed because we employ people who share our Company’s Virtues and put People First, displaying Passion in everything we do and showing Humility when it matters.

Duties and Responsibilities

• Incident management.
• Communicating with colleagues and customers via telephone and email.
• Responding to CCTV activations.
• Scheduling the shifts of Security Officers.
• Monitoring the employee management system.
• Responding to telephone and email queries in a timely manner.
• Collate accurate reports on all events / incidents and provide these to the management team.

The successful applicant will:

• Maintain an excellent standard of customer service.
• Be computer literate with a good knowledge of Microsoft Office Programs.
• Possess good time management skills.
• Build relationships with key stakeholders.

Requirements:

• Ability to commute (Essential).
• A valid front line SIA Licence (Essential).
• A valid SIA CCTV Licence (Can be acquired on a pay back scheme).
• Previous Control Centre experience (Desirable).
• Previous administration experience (Desirable).
• Previous experience in security industry (Desirable).

Are you ready to take the next step in your security career? If you meet the criteria above and are interested in working with Churchill Support Services, a renowned security and facilities management organisation ranked as the UK’s top ACS approved company, we invite you to apply today. Join our team and be a part of our commitment to excellence in the industry.