Security Control Room Operative (Nights)

About the Company

We are one of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do.

We consistently strive to offer a working environment that makes our employee’s feel valued and motivated. Whilst offering competitive rates of pay, we also consider other factors, such as work/life balance, training and career opportunities.

We succeed because we employ people who share our Company’s Virtues and put People First, displaying Passion in everything they do and showing Humility when it matters.

About the role:

Our Security Control Room is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.

The Security Control Room operates as a 24-hour, 7 day per week operation and this position is available on a 4 on 4 off night shift pattern, operating between the hours of 19:00 – 07:00.

Duties and Responsibilities of a Security Control Room Operator:

• Incident management
• Communicating with colleagues and customers via telephone and email.
• Responding to CCTV activations
• Scheduling the shifts of Security Officers
• Monitoring the employee management system
• Responding to telephone and email queries in a timely manner
• Collate accurate reports on all events / incidents and provide these to the security management team.

The successful applicant will:

• Maintain an excellent standard of customer service
• Be computer literate with a good knowledge of Microsoft Office Programs
• Possess good time management skills
• Build relationships with key stakeholders

Requirements of a Security Control Room Operative:

• Ability to commute (Essential)
• A valid front line SIA Licence (Essential)
• A valid SIA CCTV Licence (Can be acquired on a pay back scheme)
• Previous Control Centre experience (Desirable)
• Previous administration experience (Desirable)
• Previous experience in security industry (Desirable)

What we can offer in return:

• Competitive rates of pay
• Great company culture
• Supportive environment
• Access to expert training and development program
• Reward and Recognition scheme
• 28 days of annual leave

Are you ready to take the next step in your security career? If you meet the criteria above and are interested in working with Churchill Support Services, a renowned security and facilities management organisation ranked as the UK’s top ACS approved company, we invite you to apply today. Join our team and be a part of our commitment to excellence in the industry.