The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries.
UBT provide their customers with an unprecedented range of business advisory, coaching, consulting and training programs to help move their business forward.
They also partner with leading brands around the world, leveraging the group buying power to ensure UBT customers can access products and services at competitive prices.
UBT has a unique value proposition to their customers and staff in that all profits are invested into a higher purpose – education and charity work.
After facing multiple challenges with the existing Security Provider, UBT reached out to Churchill in September 2019 whilst on the search for a Security Partner better suited to provide the level of services required for their Corporate building Exchange Place in Warwick.
The security requirements included a Front of House Concierge role Monday – Friday with duties to include but not limited to; meeting and greeting visitors and employees, signing in/out visitors, answering telephone calls, handling incoming emails, and controlling access and egress to the building.
As well as the above, our client also required a Manned Guarding service outside of business working hours to ensure the building remains secure and fully protected whilst the property remains vacant during weeknights and weekends.
After submitting a fully detailed and comprehensive Proposal which met the clients expectations, UBT invited Churchill to a site meeting to discuss their requirements and our submission in further detail. Given the historic service issues, it was incredibly important UBT transferred the Contract to the right Security Partner who could facilitate their needs and take the headache of running the Security Contract away from UBT employees.
After providing UBT with the reassurance of our capabilities, Churchill were awarded the annual Guarding Contract in October 2019 and commenced the services in November 2019 following a smooth TUPE process working alongside the incumbent supplier.
Since mobilising the Contract in November 2019, Churchill have had a great business working relationship with our client at UBT with a partnership approach.
Dean Cain, Regional Business Manager, has visited the client every month since mobilisation to conduct a monthly SLA to ensure there’s no areas for improvement, accompanied by officer welfare visits. Churchill’s SLA scores have consistently been above 90% since the Contract commenced and have achieved an average score of 94% over the last 12 months.
As a result of the service excellence provided by both Dean Cain and the Security Officers, our Contract with UBT has since been renewed annually and we will continue to work alongside UBT throughout 2022 and 2023. We look forward to continuing our partnership for what we hope to be many years to come.
“During our initial discussions with Churchill, the Sales and Operations team provided us with the reassurances we needed that their service delivery was right for our business.
Since mobilising Churchill’s services, they’ve proved we definitely made the right move. The support we receive from our dedicated security officers and our Regional Business Manager certainly sets Churchill apart from their competitors.” – Dan Haughton, Operations & Facilities | Country Manager