Professional security is vital for any business. Crime, fire damage, flooding and other preventable and mitigatable incidents can be costly not only for your business but can also threaten your reputation and employee safety. Therefore, you need to choose a reliable and high-quality security service. Without it, you could find yourself at risk and out of pocket.
It may also invalidate your insurance in some cases, so those financial losses cannot even be claimed back. When it comes to security, there is no compromise. But how do you find the right company?
Accreditations are a solid indication of a quality security company. At a minimum, the security guards should hold an SIA licence and hold it on their person when on duty. This is a legal requirement for carrying out ‘licensable’ security activities. On top of this, you should look for security companies that are SIA-approved.
This scheme ensures that your chosen security company has passed a thorough quality assurance check. To go one step further, you should also look for providers that are part of the ACS Pacesetters, which represents the top 15% of all SIA-approved companies.
Beyond accreditations, reputation is everything for a security business, perhaps more so than for any other industry. Low customer retention, poor client reviews and high staff turnover can all indicate that a security company may have business issues which could impact the standard of service you receive. Reading customers’ testimonials and looking at reviews online can give you a good indication of the quality of service and customer satisfaction.
Once you’ve assessed the company accreditations and reputation, it can also be helpful to look at experience. The most basic thing to consider is how long the company has been trading, with older companies better positioned to provide services based on experience and knowledge. Beyond this, you should also consider your specific sector and whether your chosen company has relevant experience and qualifications to meet your security requirements.
At Churchill Support Services, we know just how much employees contribute to the success of a security company. From the on-site security guards protecting your business to the managers and office team behind the scenes, feeling confident in the team you’re working with is absolutely essential. Your initial interactions with the company will give you a feel for their standards of customer service and communication, as well as the efficiency and responsiveness of the team.
So often in security companies, quality service starts at the top. Clear and principled leadership is key to the success of any business and creates a positive culture. Present and active management is essential to quality service on the ground and ensures that all employees have the same values and integrity as the company.
Here at Churchill Support Services, we’re proud of the culture we have created and strongly believe this allows us to provide quality security and excellent customer service. Our virtues of Humility, Passion, and People First help to guide our business strategy and approach to customer service.
We carry out monthly customer meetings and customer satisfaction surveys to ensure we’re offering the best customer experience possible. We’re creating a company we sincerely believe in and this approach helps to set us apart from other suppliers.
At Churchill, we pride ourselves on our commitment to providing an excellent customer experience. From the on-site security guards to employees at Head Office, we truly believe that ensuring our staff are happy through creating a positive company culture is the key to our success.
We also dedicate a significant amount of time to attaining external accreditation from renowned certifiers. Together, these reflect our ambition to operate in the most responsible, safe and professional way, and to provide the best possible service to our clients.
We have recently just received and retained our highest ever score of 144/145 in our ACS Service Delivery audit. This score means that we retain our position in the top 1% of Security Industry Approved Contractors. The comments during the audit and in particular the closing meeting aligned with our purpose and virtues, reinforcing our belief that these virtues shape our everyday working life.
Churchill was established in 1996 and we have extensive experience and a wealth of knowledge in providing security solutions to businesses across all industries in the UK. As industry-leaders, we are perfectly positioned to advise you on the best solutions to protect your business.
Churchill Support Services is a leading cross-industry security provider, supplying reliable and effective security services to businesses and organisations across the UK.
To find out more about how Churchill Support Services can support your business and its operations, get in touch with us today.